Administrators at GOLD CHATEAU view the privacy of your information seriously and it is our responsibility to protect your personal information which were collected during the course of your usage of the website (not only limited to signing up, usage and check out/delivery) to facilitate of your ease of shopping with us.

Our privacy practices of this policy are in compliance with the Personal Data Protection Act 2012 (PDPA) in Singapore.

By (continued) usage of this Website, you have consented to all data practices of GOLD CHATEAU described in this statement.

This privacy policy applies to all visitors to our Website.

We thank all valuable visitors for giving us your trust and shopping with us and strive to provide a better browsing experience to you!

COLLECTION OF INFORMATION
In order to respond to your questions, fulfill your requests (delivery or specifications) or managing of your account, GOLD CHATEAU deems it necessary to ask for and collect personal information such as your name, address, e-mail address and contact numbers (which are prompted upon singing up of account with us for the various transactions).

We may use this information to respond to your requests, or to contact you via mail, e-mail or phone to inform you of new products, services or promotions we may offer.

Some of the metrics of personal data collection listed neatly in the data collection list as follows but are not exhaustive, includes the following of:

• Name, Date of Birth, Identity Card Number, Contact Information, Postal Address, Email address, Telephone Number
• IP Address
• Details of all purchase and sales orders you have transacted with us through the platform (even uncompleted transactions) along with delivery details
• Various details which you have provided when contacting us on enquiries
• Information on your usage of our site through cookies and page tagging techniques which helps us improve your experience on the website
• Identity Verification Details (during sign up and delivery) as part of our order processing and compliance to PSPM (click here on more information as to why we are required to collect your Identity Card Details which we will subsequently apply Masking on site to protect your information)
• Personal Information provided by you for conducting of appropriate anti-fraud checks. Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency (regulatory authorities), which may keep a record of that information. The purpose of this is for compliance to the relevant authorities in event such situation occurs. This does not constitute a credit check and your credit score/rating will not be affected
• Demographic information such as preferences & interest and etc.
• Any other information provided through relevant customer surveys and/or offers

GOLD CHATEAU endeavours to protect required sensitive information through masking (blacking out of words and numerals), selected information will be restrictively shared with 3rd party service vendors (outsourced last mile delivery and payment processors) for facilitation of your shopping experience, our processes do not request for any excess privacy information.

Therefore, there may be points of time where you will be required to re-fill your information at our 3rd party service vendors’ platforms/services as we aim to minimise collection or retention of your personal information, retained personal information is highly protected with GOLD CHATEAU.

Continued browsing of our platform will be taken as implied consent to data collection for all related services and processes (including 3rd party applications)
In any event or at any point of time that you are uncomfortable with our privacy policy clauses, you are encouraged to cease all website browsing interaction, do a thorough clearing of your cookies and instead visit us at our physical location(s) ☺

Notwithstanding so, we may request further information from you when you enter one of our competitions, participate in our promotions of special offers, or have opted in and/or subscribed to the using of personalised services such as (marketing) mailing list and such.

PURPOSE OF PERSONAL INFORMATION
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• internal administrative and operational functions, internal record keeping;
• compliance with anti-money laundering and other applicable regulations;
• market research and market analysis;
• to improve our products and services;
• directly market our services to you via promotional emails about new products, special offers or other information, which we think you may find interesting using the email address which you have provided (you have a right to opt-out from receiving direct marketing emails.); and
• On occasion, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

DISCLOSURE OF YOUR PERSONAL INFORMATION
We may use and disclose your personal information for the purposes for which it is primarily held or for a related or ancillary secondary purpose.

We will not sell, distribute or lease your personal information to third parties unless we have your express permission or are required by law to do so. We may disclose personal information, if required to do so by law or if we believe that such action is necessary, to protect and defend the rights, property or personal safety of Gold Chateau group of companies, or of its website or visitors to our website.

LINKS TO OTHER WEBSITES
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over the other websites. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement (along with their Terms of Use) applicable to the website in question.

The links below list some of our usual vendors/partners , we will highly recommend users of GOLD CHATEAU to read through their clauses before being redirected there for their services. Alternatively you can go through them in their site during delivery/checkout;

CardUp (Dedicated Payment Vendor);
https://www.cardup.co/?hsLang=en-sg

Terms of Use : https://www.cardup.co/homes/terms
Security Profile : https://www.cardup.co/security
Help Centre : https://carduphelp.zendesk.com/hc/en-us/articles/227448808-What-can-I-pay-with-CardUp-

Easy Parcel (External 3rd Party Unsecured – Non Insurable Delivery Vendor);
https://easyparcel.com/sg/en/

Terms of Use : https://easyparcel.com/sg/en/tnc/
Privacy Policy : https://easyparcel.com/sg/en/privacy/
FAQ : https://easyparcel.com/sg/en/faq/
Prohibited Items List : https://easyparcel.com/sg/en/prohibited/

MAILING SUBSCRIPTION
For ease of all Users, options for marketing mailing subscription will be offered (it will appear as being checked) during initial sign up of account with GOLD CHATEAU, users can choose to uncheck the box during signing up, if you do not wish to subscribe to our marketing mailing list where you will be informed of latest updates and promotions.

Alternatively, Users to GOLD CHATEAU who wishes to subscribe to our mailing list, you can go here.
Upon inputting and submitting of your e-mail address(es), visitors will be deemed to be in consent for collection of your e-mail address(es) in order to send our product updates / promotional e-newsletters to you, various marketing campaigns updates and other advertising purposes.

PERSONAL INFORMATION

Any information provided to us to facilitate our operations or any contact with customer service personnel from GOLD CHATEAU are always kept confidential along with masking of information as you logged in for browsing

We do not trade, sell, rent or share your personal information to any third party without your expressed permission, except to the extent necessary to comply with laws, police investigations, or in legal proceedings where such information is relevant

The Website allows access to database information by third parties providing technical services, but only to the extent that access to the information will allow the third parties concerned to provide you with such critical services

In these instances, the third parties concerned are bound by the same terms and your continued usage of the site(s) gives implied consent to all requirements needed for the transaction to be completed along with implied consent to their privacy policy and terms of use


USE OF COOKIES

Our Website uses “cookies” to curate a personalized online experience for you. A cookie is a text file that is placed on your hard drive by a web page server.
Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.
Cookies on the Website may be used to ensure a smooth user experience, perform analytics, and for showing relevant advertisements. Please note that third parties (such as analytics software) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

What are Cookies?

Many websites use cookies. A cookie is a text file that is saved on your computer and contains information about, for example, your personal settings on a website or information about when you preciously have visited that website. Cookies are developed by the website you are visiting but are saved on your computer. Cookies make it possible to save settings and the user-experience of the website can thus, for example, be automated or enhanced based on your saved settings and preferences. Cookies can also be used for analytical purposes such as for example to discover how many users a website has had over a certain time period. The text file is not harmful for your computer and cannot contain any program code that can be run on your computer. A cookie is only readable when it is connected together with the website that has created the cookie. The term third party cookies refers to cookies originating from a third party. Third party cookies are used to, for example, analyse and measure the number of visitors to a website.

Cookies Policy

This website uses cookies and session cookies to facilitate activities for individual users. The information collected is used for identification purposes and to fill in data fields to facilitate accessibility of services on this website. Cookies are also used for statistical purposes. Session cookies are only used for the duration you are logged in to store session information. All information collected is anonymous. If you do not wish to accept cookies, your browser can be set to deny cookies. However, this would affect some website functionality that reduces user’s experience when browsing this website.


Different Types of Cookies

We use both session cookies and permanent cookies.
Session cookies are stored during the time you use the website and are deleted when you close your web browser. Permanent cookies are stored on your device during a certain time period or until you remove them manually.
There are first party and third party cookies.
First party cookies are configured by the website you are visiting.
Third party cookies are configured by someone else other than the website you are currently visiting.


Where do we use Cookies?

We use cookies for the following purposes:

• Session cookies (first party cookies) are used to handle users account logins on the website.
  These cookies are functional cookies necessary for your security and are for example utilised to keep you logged in when you navigate in between different webpages so that you don't have to login every time you go to a new webpage on goldhateau.com
• Permanent cookies (first party cookies) are used to save the user's settings on the website. These cookies are functional cookies that are used to, for example, make it possible for products in the shopping cart to be saved and for settings like country and currency to be saved.
• Permanent cookies (first party cookies) are used to track from where the user entered the website. These cookies are used for tracking and analysis what website a user found (browsed) goldchateau.com and for Gold Chateau's affiliate program.
• Permanent cookies (third party cookies) are also collected through Google Analytics, where these cookies are used in analysing of data to improve user’s experience and usage. The measurement of various statistics on goldchateau.com through cookies allow for better understanding of users via metrics classification so as to provide better user experience.

How can You Control Gold Chateau’s use of Cookies?

You can set and control whether you would like to accept the usage of cookies in your website browser's settings. If you edit the settings in your website browser not to accept cookies, you can still use our webpages and some of our services.

Please bear in mind that limitations to cookies can affect a website's functionality. Some functions offered on websites are dependent on cookies and inactivation of cookies may lead to some services on a website not functioning or being less user-friendly. Different website browsers use different methods to handle cookies. Please follow the instructions provided by your browser's producers to configure the browser settings for cookies in your website browser.


DATA SECURITY

We strive to maintain the safety of your Personal Information. Any payment transactions will be encrypted using SSL technology. Unfortunately, no internet-based service is completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access

Payment Security Profile : https://www.cardup.co/security
Paynow API : https://apidashboard.io/apis/ocbc-paynow



YOUR CONSENT

By using our Website, you consent to the collection, storage and usage of any information provided to us. Any changes to our privacy policy will be posted on this page so that you will always be informed of our current policies.



CONTACT US

If you have any questions regarding our Privacy Policy, please contact our Data Protection Officer (DPO) at This email address is being protected from spambots. You need JavaScript enabled to view it.